Shipping policy

Shipping Policy

Thank you for shopping at Nura Crystal! We are committed to providing you with fast and reliable shipping service.

Processing Time

All orders will be processed and shipped within 1-2 business days (excluding weekends and holidays). Order processing includes payment verification, item preparation, and packaging. You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time

Delivery times vary by destination and are calculated from the date your order is shipped:

• United States: 7-15 business days • Hong Kong/Macau/Taiwan: 3-8 business days • Other International Regions: 10-20 business days

Please note that delivery times are estimates and may be subject to delays due to customs clearance, weather conditions, or other factors beyond our control.

Shipping Methods

We ship through reliable international logistics partners, and all orders include tracking service.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check your package status on our website or the carrier's official website.

Shipping Address

Please ensure you provide an accurate and complete shipping address. We are not responsible for delivery delays or returns caused by incorrect addresses. If you need to modify your address, please contact us as soon as possible before your order ships.

Customs and Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country/region. These charges are the responsibility of the buyer and are not included in the order total.

Shipping Issues

If your order has not arrived after the estimated delivery time, or if you experience any issues during transit, please contact us at [your contact email] and we will resolve the issue as quickly as possible.

Contact Us

If you have any shipping-related questions, please feel free to contact our customer service team at any time.